The problemWho uses itLeadership No AIFAQTry the router Book a walkthrough

Every request. The right shop.
The first time.

The intake and triage layer for facilities work orders — built for the people who report problems, the trades who fix them, and the teams accountable for the results.

What it is

Your facilities front door, with or without a CMMS

Facilities Help Desk can work as a standalone work order system, or sit in front of the CMMS you already use — Archibus, Maximo, or anything else. If you have a system you want to keep, nothing has to be replaced or migrated. If you don't have one, you don't need one.

The problem it solves

Tickets that start wrong stay wrong

Tenants are asked to classify problems using terminology they don't know, so they guess. Too often the request lands in the wrong place and simply sits there. And even when the work gets done, the ticket may never get closed.

What it does

Receives it. Routes it. Proves it closed.

People report the problem in plain language. Facilities Help Desk determines the right shop before the request is submitted, asks for clarification when something is unclear, and keeps the ticket open until the person who performed the work confirms it's done.

Intake · Triage · Closeout

Fix the front door of facilities work.

Most work orders fail before anyone picks up a wrench. Facilities Help Desk takes requests in plain language, routes them to the right shop before they're submitted, and keeps the work visible through closeout. Use it on its own, or put it in front of the CMMS you already have.

No AI anywhere in it Standalone or CMMS-connected Live in weeks
Try it — this is the live engineNO LOGIN
0ticket backlog at one municipal agency
0of intakes there were classified wrong
0how far back that backlog ran
0lines of AI in this product
Why work orders fail

The ticket was wrong before it ever reached a technician.

Ask someone to classify a problem in vocabulary they don't use and they'll guess. The wrong ticket doesn't get corrected — it just sits.

Tenants classify work they can't classify

A tenant doesn't know whether a wet floor is plumbing or general maintenance, or whether a labor agreement makes that distinction legally binding. They know the floor is wet.

Misrouted tickets don't bounce — they age

Once a request lands in the wrong queue, no one may be responsible for redirecting it. Without a true triage function, it sits. Eventually the person who submitted it stops trusting the system and starts calling someone instead.

The work gets done.The ticket never closes.

Your trades carry phones. If closing a job requires going back to a desktop, the work gets finished and the ticket stays open. Then every backlog, response-time, and performance metric you report is built on bad data.

Who uses it

One work order.The right view for everyone.

Everyone works from the same record, from the person reporting the problem to the technician doing the work to the manager accountable for the outcome. Each person sees what they need based on their role.

Leadership

Built by people who ran the operation.Not by people who studied it.

Content to follow.

Michelle

Title to be added

Bio to be added. Public-sector operations background, the agency experience behind the product’s design, and what she is responsible for at Publica Systems.

Dumb on purpose

Transparent by design.No black box between the request and the decision.

Every routing decision comes from rules your team can read and your cybersecurity reviewers can inspect. No model to interrogate, no training data to disclose, no external calls, and no data leaving your organization. Fewer unknowns for security teams, and a simpler system to review.

No AI · No scanning · No data selling

Auditable by design

Any routing decision can be reconstructed after the fact — which rule fired, and why. Every state change is signed with a name and a timestamp, and the history of every ticket remains intact.

Numbers that survive an audit

Every figure is computed from the event log. No stored counters to drift out of sync, and no way to produce a number that isn't traceable to the events that made it.

Built for a procurement review

Jurisdiction rules from your labor agreements live in the routing table where they can be read and updated. Required certifications are built into assignment, so work is never routed to someone no longer eligible to perform it. Every assignment carries a documented reason.

FAQ

Frequently asked questions

Straight answers to what facilities directors, IT reviewers, and procurement ask us first.

Get in touch

Book a twenty-minute walkthrough.

Fill in the form and we'll set up a call. Send us a few of your own work orders that went wrong — misrouted, duplicated, or still sitting open — and we'll run them through the system while you watch. No slide deck. If it turns out intake isn't what's hurting you, we'll say so.

Email
Typical responseSame business day
Publica Systems LLCNew Jersey · serving the Northeast
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